The financial sector has faced more regulatory demands and compliance obligations than most in the last 18 months. Initiatives like TCF are becoming increasingly embedded in the operational culture.

SmartDesk delivers solutions that help address these developments cost-effectively and efficiently.

SmartInform is an automated voice messaging tool that provides the essential customer communication channel by voice messaging, text or email. It enables targeted messaging to any or all customer segments allowing you to easily manage the process and have customers respond the way they want in realtime.

As a modular communication platform based on call centre technology, SmartInform can also support processes such as debt collection and BCM / DR programmes.

We have also developed smart technology to ensure your organisation never fails to make a customer callback. SmartCallback optimises call efficiency, scheduling and presenting the call so agents can focus on service and not the process.

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