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Using SmartInform debt recovery solution, you can target and reach all your debtors with one click, in minutes.
You can repeat the process as often as you want, refining your message
accordingly.
SmartInform will handle both the unskilled and skilled elements of the
call. The former might be verifying the identity of the key account holder. This means your agents spend more time focused on
collecting the debt.
You can set the SmartInform messaging tool to issue an escallation of
messages via voice or SMS or use email to the time-frames you want. Using these
channels at an increased frequency will help maximise the value of your debt collection. As
an example:
- You message a segment of your debtors via email
- You issue an
SMS to those who take no action. The SMS could link to a website page or log-in section, the debt amount
or a number to call
- You follow this up with a voice message,
offering the recipient to “Press 1 to make a payment or Press
2 to discuss the matter with an agent”
- Any remaining non-respondents could then be addressed via letters or calls.
Interactive voice technology means your debtors can respond in realtime which significantly increases the opportunity to collect more rapidly.
Tracking the effectiveness of your debt collection activity is
simple. SmartInform provides extensive live reporting so you can see who has acted
upon your multichannel messaging in realtime and the impact on cash collection. You can then refine your campaign accordingly.
For a more extensive guide, please click here
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