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SmartAttend is an appointment reminder system which uses automated voice messaging
to minimise missed appointments or DNA’s (“Did Not Attends”) particularly in
the NHS.
It is a multichannel reminder system which helps cut no-show rates by
communicating with your patients the way they – and you – want. Along with
text and email communication, SmartAttend offers the unrivalled benefits of
interactive voice technology, appealing to all patient populations.
Voice messaging offers many benefits over traditional processes:
- Messages can be personalised
- It supports live response
- Messages can be delivered in the patient’s native language
- Message length is not restricted unlike SMS
- It’s better for people uncomfortable with mobiles or
computers
- It’s better for the visually impaired
Messaging costs are highly competitive and, as a hosted
service, it can pay for itself within weeks.
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“More than 1.1 million appointments were missed at London
hospitals in 2007. That’s 3200 missed appointments per day”
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“Missed appointments cost the NHS £600 million annually”
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(source: Evening Standard) |
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“The cost of each missed slot is estimated by the Government at about £100.”
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“Research by the NHS into "no-shows" has found that in two
thirds of cases patients simply forget about their appointments.”
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(source: telegraph.co.uk) |
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