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Few things create more of a negative impression
than a customer being promised a callback that never happens.
If you're a call centre, it sends a negative signal that fosters a poor reputation for your company. Complaints, call durations and queues all increase, whilst
performance deteriorates.
If you're a sales team, a missed callback creates a bad
impression and suggests that customer focus is low on your agenda.
SmartCallback offers a smart answer.
How can SmartCallback interactive voice technology help?
Based on call centre technology, SmartCallback is a clever call scheduling tool that ensures your
business responds when it says it will. It schedules, prompts and loads
calls for you, as agreed with your customers. It allows your agents time
to access customer account information too. In short, it's a sure, simple way to keep your
customers feeling valued, whilst promoting agent efficiency.
How does it work? SmartCallback for BCM / DR
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