Transport & Distribution

SmartDesk works with some of the largest retailers to help optimise the customer delivery process.

Via interactive voice technology, businesses can specify personalised delivery times which customers can confirm, reject and reschedule. This is an automated process that can significantly reduce a business’s operating costs whilst enhancing customer experience.

For improved customer service, many businesses take the extra step to call customers to advise on order delivery or stock requests and updates. SmartCallback schedules and triggers these calls efficiently to ensure a customer callback is never missed.

SmartInform also addresses the demands of on-call environments where it is critical for teams and departments to know who the on-call personnel is, and to be able to conference them in, within an instant. It’s ideal for dispersed teams such as transport drivers as well as BCM / DR teams, maintenance crews, change control teams, quality control and safety inspection teams.

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