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When British Airways’ Willie Walsh called the economic climate "the worst trading environment ever" even he may not have predicted the scale of the impact it would have. With markets shrinking, travel organisations face the challenge of maximising revenue and lowering cost whilst embracing the customer.
SmartInform helps you do all three.
It gives you the power to communicate directly with your customers. Via interactive voice technology, the communication is instant so you get the attention of your customers, staff or other contacts immediately.
SmartInform
supports instant response too (by a simple press on the phone
keypad), enabling you to generate additional orders in
real-time.
Evolving from call centre technology, SmartDesk applications have been developed to help the likes of Eurostar and Monarch Airlines manage accountability. The same tools can be used to conference in your key contacts within seconds, during incident management or as part of BCM.
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