SmartInform - intelligent communication solutions

SmartInform is an automated messaging tool designed for both unplanned and planned events where the ability to communicate efficiently - often in an instant - is key.

Through an easy-to-use web interface, SmartInform allows you to message any number of customers and contacts at the press of a key. Where it is particularly impressive is as a voice broadcasting service, where a high volume of messages are delivered in an instant.

SmartInform acts as the platform for most of the SmartDesk tools. It is both modular and flexible accommodating various plug-ins to support process specific applications. This provides innovative solutions for BCM / DR, Appointment Reminders, Gift Aid donations, Debt collection, Item delivery notifcations, On-call team environments and many more.

How does it work?      SmartInform for BCM / DR

SmartInform is much more than a customer messaging tool

  • Ideal as a voice broadcasting service
  • Distributes information across your organisation
  • Brings key stakeholders together on a conference in seconds
  • Interactive voice messaging gives you the opportunity to engage
  • Delivers compliance in areas where customer service is accountable
  • Helps drive numerous business processes eg. debt collection, BCM
  • Shows campaign effectiveness in realtime via flexible reporting
  • Acts as a communications lifeline in BCM / DR


“Feedback from customers and consumer groups including Citizens Advice Bureau has been very much in favour of SmartInform”.

“The speed with which messages are sent has exceeded our expectations”.

Echo Managed Services