Interactive voice technology puts you in control

SmartAttend makes it easy for patients and puts you in control, optimising your resource at minimal cost. It lets you know instantly:

  • if your patient will be attending
  • if your patient is cancelling
  • if your patient will be re-scheduling
  • the newly rescheduled appointment

As a web-based service, SmartAttend is easily deployed, with extensive reporting that allows you to see in real-time the effectiveness of your appointment reminder activities. The system is secure with anywhere, any time access.

Much more than an appointment reminder solution

Automated voice messaging can address patient confidentiality too, as messages can be withheld pending proof of identity - confirmed by phone keypad entry.

SmartAttend will reschedule the issuing of messages where the initial message is not received. It is also perfectly suited to other communications such as acknowledgments, thankyous, data verification requests etc. as well as internal notifications.

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SmartAttend supports user defined appointment scheduling:
“Dear Mr. Smith
Your appointment is at 16.30
on Friday 29th May
at the Chelsea & Westminster Hospital, 369 Fulham Road
Press 1 on your phone keypad to confirm you will be attending at this time
Press 2 to cancel this appointment
Press 3 to reschedule this appointment”
…and so on
Download the SmartAttend PDF