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When an unplanned incident occurs
(or a planned event is imminent), you create an “event” in the online
interface. You upload the contact details for your customers and staff etc (imported from a spreadsheet or manually) and
message them, exploiting the unique benefits of voice (or text). Groups and
messages you create are stored, making the exercise very quick
repeat.
Customers who contact you by
phone can be updated on the event via a message on your IVR (“Press 1 to be
kept updated…”).
They will then receive updates on their chosen phone number.
SmartInform (BCM) is a web-hosted, automated voice messaging system
that you can access as required, as part of incident management. This
makes it cost-effective, with minimal impact on capex and no
hardware investment.
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A vital edge when seconds count |
| Mobilise your BCM / DR team
rapidly at the press of a key |
| Messages, alerts and updates issued in an instant by voice,
text and more
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Conference in all key contacts in seconds |
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Minimise inbound contact via updates from
mobile or PC |
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Added resilience via any location access
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Minimal capex impact with no hardware integration |
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Recovery Centre with extensive facilities available via CTL Europe |
< Back
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SmartContinuity BC Communication Platform |
| SmartInform |
Individual, group and mass messaging |
SmartCallback |
Right person, right time callback service |
| SmartOnCall |
Team coordination and communication |
| SmartContact |
Digital register for staff and contacts |
| SmartTrak |
Location tracking system |
| Recovery Centre |
Recovery Centre with extensive facilities delivered via our partner CTL Europe |
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