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When an unplanned incident occurs or a planned event is imminent, you create an “event” in the online interface. This takes just a couple of minutes.
You upload the contact details for the customers you wish to message
(extracted from a spreadsheet or manualy) and hit 'publish' to message them.
Within minutes you can issue mass, targeted communications by voice or text to any number of contacts.
SmartInform’s extensive reporting
provides for a full audit trail and shows in real-time the response to your
communications. As a live environment, it means you can quickly assess the
scale of an incident and manage it proactively.
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How SmartInform works for you |
| Significantly reduced inbound call volumes |
| Improved customer experience |
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Ease of operation with no integration issues |
| Tailorable to your specific requirements |
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Highly flexible and modular, supporting multiple plug-ins |
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Rapid ROI with a cost at a fraction of a frontline agent's salary |
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