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The SmartDesk solution supports conditional call routing which means callbacks can be routed intelligently according to time of the day, areas of expertise, postcode areas, support volumes and other parameters.
Unlike most click-to-call solutions, SmartClick2Call is integrated with callback technology, namely SmartCallback. This promotes real efficiency within a call centre, helping to maximise the effectiveness of your agents particularly where resource is stretched. It also delivers more helpful reporting than similar solutions, including:
- Number of customers requesting callbacks
- Areas of interest for the callbacks
- Post-callback outcomes
- Number of cancelled callbacks
- Reasons for cancelled callbacks
For a simple, cost effective way to maximise the sales or support potential of your website at low cost, add a SmartClick2Call button.
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